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What is ISO 20000 Certification?ISO 20000 is a worldwide standard that specifies the criteria for IT service management. Organizations that achieve ISO 20000 certification have demonstrated that they have implemented a best-practice service management system (SMS) and are capable of providing consistent, high-quality IT services.Why ISO 20000 Certification?ISO 20000 certification is important because it helps organizations to improve their service management processes. The certification provides a framework for organizations to follo... more