User blogs

Many of us might not be familiar with the term Cloud Contact center but if you know about the call center then you could easily relate to this too. So basically, it is a network-based system that can be viewed as an advanced form of a call center with multiple functions and multiple communication mediums whereas a call center is just limited to handling phone calls only. Here, the system is managed by the operators after the integration of various software with all possible communication mediums used as customer service too... more