Creating successful Call Center Campaigns involves understanding the various types of campaigns, their key features, and a well-structured process. Here's a guide on call center campaigns, including types, key features, and how to create them:
Types of Call Center Campaigns:
1. Outbound Sales Campaigns:
➤ Key Features: Proactively reaching out to potential customers to sell products or services.
➤ How to Create: Identify your target audience, train agents in sales techniques, develop effective scripts, and use data analytics to r...
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