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IVR definitionCustomer service using IVR (interactive voice response) enables callers to choose options from a voice-activated menu. Utilizing IVR service, consumers may inquire about offerings, schedule appointments, and even make purchases. Because they are automated, IVR calling systems may help companies save time and money by reducing the number of time customers spend on hold.IVR System TypesFor the most part, IVRs fall into two categories:On-premiseIt's an IVR calling system that's hosted on your servers in-house. Cloud-based ... more