User blogs

Even though the IVR calling system is very big and has been around for a long time, not much thought is put into its structure and flow, and it is still not used to its full potential. In fact, a recent study found that telephony and IVR were the most frustrating ways for 32% of people to talk to customer service.Here are seven tips from our experts on how to improve yourIVR softwaremetrics and make your phone service better.1. Make as many changes as you can to the IVR.2. It shouldn't be a business goal to hide agents.3. Use IVR con... more