User blogs

Unlike traditional contact center technologies, IVR calling systems let organizations provide support to customers through both live agents and self-service.By selecting from a menu of interactive alternatives or speaking to a live person, users using automated telephone systems may easily get the information they need or resolve their difficulties. Many different types of traditional and hosted IVR systems are available to the companies to choose from.As a bonus, cloud-based IVR systems automate and speed up corporate communication ... more