User blogs

Call centers are the hub of customer service, so they are always looking for ways to improve the service they give to customers. It's a way to not only make customers happier but also keep them coming back.To accomplish this task, call centers undertake several steps; this includes, providing training to call center agents, analyzing different metrics and implementing changes based on this data. But to find out if these steps are having the effect they're meant to have, it's important to do a survey and ask customers the same thing.I... more