Different Ways to Leverage Cloud Telephony for Your Business from office24by7's blog

Everyone (very correctly) believes that cloud computing will be the next big thing in business, and its popularity has exploded in recent years. Microsoft has included it as one of the four technological trends that may significantly impact enterprises.

While cloud computing is being rapidly adopted by enterprises throughout the globe for many compelling reasons, another cloud service, cloud telephony, is riding the same cloud wave in relative obscurity.

It's becoming clear that cloud telephony solutionsare a key facilitator of developing business trends for both well-established corporations and fledgling enterprises. To some extent, it represents a silver bullet at the crossroads of service and scalability. It doesn't matter what industry a company operates in, cloud telephony may be useful. 

With cloud telephony solutions, you're able to personalize call flows, so you may welcome clients with different messages based on the time of year, holidays, and more. The program handles everything, so it just takes a few mouse clicks or the drag of a few pieces to have things set up or changed.

Every business relies on satisfied customers, but answering their calls can be a major hassle due to factors such as the number of calls coming in, the variety of problems that need to be resolved, the length of time that calls go on, the constant ringing of missed calls, and the necessity that executives remain seated throughout every call. With cloud telephony solutions, you may take numerous conversations at once, record them for later playback and analysis, keep track of call duration and route them to the appropriate extensions.

Currently, most companies can only be identified by their phone number. There has been a recent uptick in the reported abuse of these numbers. Number masking is a feature made possible by cloud telephony solutions, allowing for private conversations between staff and clients without the disclosure of personal contact information.

Through the use of cloud telephony, detailed logs of all incoming and outgoing calls, as well as text messages, may be accessed at any time. Call volumes, the average time to resolve inquiries, missed calls, etc. may all be analyzed for trends by businesses with access to this data. Indirectly, this aids in streamlining response rates and increasing response quality.

All companies want expansion, but growth can't happen unless consumers are satisfied. Switching to cloud telephony solutions simplifies and expedites customer service. The prospect of scaling up is less intimidating when considering the system's numerous features, which can be had for a fraction of the price of the conventional one. The main benefit of cloud telephony is its scalability, which eliminates the need for spending money on new hardware or manually installing more systems. Using cloud telephony solutions, you can add, remove, or edit users with just a few clicks, giving you the flexibility to make more calls and get in touch with more people. In all honesty, the price tag just reflects how much you've used it.

With cloud telephony, workers may answer calls from their mobile phones, furthering the remote and flexible work culture of today. Thanks to cloud telephony solutions, it's simpler than ever for workers to work remotely at the many companies that exist in the modern world. Formerly thought of as a job that had to be done in person at a desk with a phone, customer service may now be done remotely without sacrificing productivity.

To reach those who may only have access to a basic cell phone, cloud telephony solutions are emerging as a key game-changer in social innovation and activism. Non-profit startups are taking use of the service to connect with farmers in rural regions by giving them a virtual phone number they can use to make phone calls. Using this tool, citizens have become more involved in national campaigns like Digital India and Swachh Bharat Abhiyan.

With cloud telephony solutions, you don't have to worry about spending a lot of money to hire, train, and support a large workforce to handle a secondary but crucial role. In most organizations, customer service exists as a support role for more central departments, such as product development and marketing, rather than as the primary focus of the firm. Having cloud telephony is like outsourcing this essential but ancillary job to an expert at a fraction of the cost, freeing up manpower to concentrate on the main aspects of the company once again.