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Call recording is a common component of running a successful business. For decades, organisations have implemented recording functionality into their contact centre technology to drive better outcomes for both customers and their brand.

But what exactly is call recording for companies, and why is it so valuable? Can every organisation benefit from a phone recording system? How cautious should companies be about things like GDPR and compliance? What are the merits of a voice recording system in the first place?

Today, we’re going to answer all those questions.

What is Call Recording?

Call recording is the process of collecting audio (and sometimes screen activity) connected with phone calls. A company which records phone calls can collect conversations and use the insights found within to drive better customer experiences and intelligent business decisions.

Call recording solutions are often bundled with cloud-based contact centres, AI-powered analytics, and even agent coaching systems. They can be a vital part of quality management, helping supervisors to understand whether agents are correctly following call flows and cross-selling products.

A company recording phone calls can assess the impact of new promotions and strategies on customer sentiment, as well as identify experience trends and show you which agents need extra support. According to call recording law, UK companies in certain industries are required to collect specific pieces of information for compliance purposes. Knowing how to record a call effectively ensures companies can comply with laws regarding customer consent and notification. Recorded data is also effective when disputes arise about things like customer service standards.

Evolution of Call Recording – a Century in the Making

Data capture solutions and accompanying customer service call recording laws have been around for more than a century. Recordings started with a wax disk device created in 1903, and the first tape recorder appeared in the 1930s. Since then, numerous pieces of technology have emerged to simplify and improve the recording process.

Call Recording has Become Digital

Best-in-class call recording systems today are entirely digital. They integrate with the existing contact centre and business telephony platform, leveraging the cloud for storage. A phone recording system for small business users today may even come with additional features. Some solutions are equipped with technology to capture screen and video information, as well as audio. Others have advanced technology baked into the software to support compliance with PCI and GDPR.

The Cloud – More Features, Less Hardware

Hosted call management and recording solutions based on the cloud allow for a more flexible communication stack for modern companies. There aren’t any on-site equipment costs to worry about, and because the solution is fully hosted there is also no limit to the number of recordings that you can conduct simultaneously.

Cloud and hosted call recording solutions are becoming increasingly popular in the age of the agile business. With this technology, you can support your call centre agents working from anywhere. On top of that, the simplicity of the cloud empowers same-day deployments and easy onboarding for new team members. Because the out-of-the-box dashboards and single pane of glass interfaces are so intuitive and easy to use, anyone can get started instantly.

Cloud call recording systems also come with the option to access native integrations to both existing and future technology. You can combine your call recording with agent coaching and CRM systems, or enable AI-powered opportunities in the future.

Can a Business Record Calls Legally?

A call recording system isn’t a new concept in the modern marketplace. However, as customers continue to demand more privacy and protection for their sensitive data, many are often left wondering how legal call recording really is. Importantly, a phone recording system for small business use isn’t the same as a person recording calls themselves.

Some Companies are Legally Required to Record Calls

Companies in many industries are often required to record calls for data protection and compliance purposes, and to ensure that they can protect themselves against disputes in court. However, imposed regulations such as GDPR do mean that organisations also need to make sure that their customers are aware of the recording, and that they permit it to happen.

Ask Permission to Responsibly Record Customer Phone Calls

Successful call recording processes in any business require the permission of the customer, as well as a careful commitment to storing and managing data safely. Customers should be able to request a copy of any recorded call that a business has featuring their data. Organisations also need to be sure that they can access the recordings they collect and release it as evidence for legal reasons.

Since different industries and parts of the world have their own unique rules and regulations around call recording, it’s best to work with an expert when setting up your system. This way, you can ensure that you have the right tools in place to protect your brand and your customers.

Why is it Important to Record Calls?

A phone line recording system requires careful planning and implementation from the business in question. It’s important to ensure that you know what customer service recording laws look like for your industry before you begin implementing any solution.

So, if the initial set-up is so complicated, why do companies record phone calls in the first place?

First, some industries are required to record conversations to remain compliant with the guidelines for their sector. However, even if you don’t have to record conversations, it’s often beneficial to do so.

Six Business Benefits of Call Recording

With call recording, you can:

1. Identify problem areas

Call recording allows you to determine which problem areas in your processes and conversations are negatively impacting the business. For example, you can pinpoint communication issues that lead to a drop in customer sentiment. It’s also possible to see where roadblocks might be preventing you from delivering quick solutions to your customers. Call recording is the initial investigation process before you improve customer service.

2. Keep valuable records

Leading call recording solutions will integrate with your CRM and other information systems. This is helpful for companies collecting customer information to deliver more personalised and relevant experiences, enabling you to automatically store call information in the appropriate customer file. Some tools even allow you to remove or anonymise personal details from calls if you’re concerned about GDPR.

3. Overcome potential disputes

Even the best companies can end up handling complaints. If a customer says that you’ve done something inappropriate, or that you offered them something, you can go back and listen to the recording. This is a helpful way to protect yourself against problems that could potentially lead to a legal dispute.

4. Quality assurance

Quality monitoring is one of the most common reasons to use call recording solutions. Recorded calls allow you to determine the general satisfaction levels of your customers. You can even use artificial intelligence tools to determine sentiment both historically and in real time. Call recording systems can send alerts to engineers when call quality begins to suffer and give you the information you need to make intelligent decisions in the future.

5. Continuous improvement

Recording calls is an effective way to determine exactly which parts of your customer service strategy are having the best impact on your customers. You can essentially check the health of your CX strategy, and even determine which of your employees need the most support and training to get them on par with your top performers. When the time comes to train employees, call recordings with redacted personal details offer an excellent learning opportunity.

6. Improved decision making

With call recording you get an accurate look at your customer’s journey, preferences, and the steps they go through to make a purchase. With AI tools to help you sort through trends in thousands or millions of calls, it’s easy to leverage insights. You may be able to quickly determine which strategies will help you to delight your customers and improve your brand reputation.

Look at your hands! If one is on the mouse and the other on the keyboard, you have all the prerequisites for speeding up your work. Today I will share with you my experience of using mouse and keyboard together in everyday tasks.

For brevity, I will use the following abbreviations:

• RMB  - right click

• LMB  - left mouse button click

• 2xLMB  - double click left mouse button

Programs Pinned to the Taskbar

Pinning shortcuts to the taskbar not only  speeds up your work with jump lists , but also provides more options for launching programs. Also at https://cpscounter.org/right-click-cps-test.html you can test the right click speed of the mouse.

1. Calling the context menu of the executable file:  Shift + RMB

Sometimes you need to open the classic file context menu instead of the jump list. I use this combination to change the command line options in the shortcut properties or run the program as a different user.

2. Launching a new instance of the program:  Shift + LMB

This combination can be used to open another browser or command prompt window. Unfortunately, not all developers fully implement support for the new Windows taskbar, so the combination does not work in some programs.

Reader  YaNkEE  suggests that it is enough to press the middle mouse button (wheel).

3. Opening a file in the program:  Shift + dragging to a shortcut

A simple drag and drop pins the file to the jump list, so the keyboard comes in handy here.

I often use this technique on other people's computers while working in portable Notepad++. In principle, you can do without pressing a key, but then you need to throw the file into the window, and not onto the shortcut.

4. Run the program as an administrator:  Ctrl +  Shift + LMB

I most often use this combination to call Total Commander and the command line with full rights. By the way, it also works in the Start menu, including search results. Also at https://cpscounter.org/ you can find out how fast you can click your gaming mouse.

Window management

The Windows shell has many prerequisites for managing windows with a mouse and keyboard tandem. Let's continue with the taskbar theme!

5. Switching to the last opened window:  Ctrl + LMB

I have  thumbnails disabled on the taskbar  when switching between windows with the mouse. Therefore, the combination has the opposite effect, i.e. displays window thumbnails. However, I use it on other people's computers to save time.

6. Calling the menu with options for displaying windows:  Shift + RMB

Usually, I use this combination to place two windows side by side, or to minimize multiple windows of the same application.

7. Selecting one of the open windows:  Alt ++  Tab scroll wheel

[Does not work on Windows 10] Each movement of the wheel is equivalent to pressing the key  Tab. Obviously, scrolling allows you to get to the desired window faster than successive keystrokes.

8. Switch to a specific window:  Alt +  Tab + LMB

I have many windows open, and in this case it is easier and faster to click on the desired thumbnail than to switch between them.

I really love these two features of Windows 7!

Curiously, this utility allows you to return to the past - to the window view  Alt +  Tab times of Windows 2000/XP. However, there is no point in this, since the charms described above do not work in it. By the way,  do you know how to call an old window in Windows 7 and 8 without third-party programs?

Working with files and folders

File Explorer encourages the use of a mouse, but some actions are faster with two hands.

9. Opening a folder in a new window:  Ctrl + 2xLMB

Agree that this is faster than calling the context menu and searching for the treasured item in it.

10. Opening the properties of a file or folder:  Alt + 2xLMB

As in the previous case, the acceleration is achieved by bypassing the context menu. By the way, if the folder is already selected, you can just press  Alt +  Enter.

These two combinations work in the main Explorer window, but not in the Navigation Pane.

11. Change the scale or view of the folder:  Ctrl + scroll wheel

This feature can be used not only in browsers or word processors and editors to see something better. I also use it very often in File Explorer to change the look of a folder.

For example, I find scrolling very useful in image folders when I need to maximize thumbnail size. This is useful both when viewing photos and screenshots, and in the "Open" dialog box when uploading to a website or attaching to a letter.

By the way, try this combination on your desktop.

12/13. Selection of elements:  Shift + LMB and  Ctrl + LMB

These combinations respectively select a range of files or only selected files.

I am sure that these two combinations are well known to you, which does not negate their usefulness. After all, you can use them not only to manage folders and files, but also in other programs (for example, to select cells in Excel).

By the way,  do you know how to select several non-consecutive files or folders on a tablet without a mouse and keyboard?

14. Display hidden items of the context menu:  Shift + RMB

Including more items appear  in the "Send" menu . I very often use this combination to  open a command prompt in the desired folder , or copy the address of a file or folder as a path.

I did not set out to list all the possible options for sharing a mouse and keyboard, but only shared those that speed up my work in Windows. Do you use these or other combinations?  Think about what combinations speed up your work in the system or  programs  and  share your experience in the comments!

A set of manicure tools is a universal solution that will help you take care of your nails yourself at any time convenient for this. Often, it is a manicure set that is chosen as a gift to a loved one - such a present is both practical, useful and pleasant. How to choose a manicure set ? There are many sets of different companies on the market. They differ in price, number of items, appearance. Which manicure sets are better to buy ? Is there a difference between them and what is it?

CHOOSING A MANICURE SET FOR A GIFT AND FOR YOURSELF

How Do I Pick a Good Manicure Set ? Regardless of the purpose for which you are buying a kit - for your own use or for a gift, be sure to pay attention to the quality of each of the elements and their purpose. You should not purchase a set of a large number of items, because few people use all of them at home. Typically, a person uses only a few tools for nail and cuticle care . And in large sets there are only a few scrapers, and many elements generally have an unknown purpose for a layman.

So, one of the important criteria for choosing a manicure set is its practicality. Don't overpay for unnecessary tools. For home use, a set of 5 main components will be universal:

• cuticle scissors ;
• scissors for the nail plate;
• files ;
• tweezers;
• master.

In some kits, nippers may be used in place of skin or nail scissors . This kit is quite enough to create a high-quality manicure. Excess items will interfere, increasing the weight of the kit and creating confusion during the procedure.

There is another question that most women ask when choosing a manicure set - how to choose the best quality set? After all, even an expensive kit may turn out to be completely unsuitable for use - scissors will tear the skin, a file will cause delamination. The selection of tools should be done taking into account important parameters:

• type of material - steel will be the best solution;
• quality of sharpening - be sure to make sure it is correct.

How to choose the right manicure set ? Do not save - this rule should be strictly adhered to. Good kits from reputable brands cannot be cheap. The cost is influenced by the quality of the material and the professionalism of the sharpening masters. Such instruments retain their sharpness for a long time, do not damage nails and skin.

When answering the question " How to choose a manicure set for the home ", do not overlook the safety criterion. Premium instruments can be disinfected and sterilized, they do not create difficulties in processing and do not lose their functionality for a long time. Such items for manicure are easy to clean, can be processed under the influence of high temperatures or chemicals.

A manicure set should be comfortable. Choose kits packed in a practical case with a clasp. It will not only prevent contamination of objects, but also prevent them from getting lost. Sets in cases are convenient to take with you on a trip, they do not take up much space.

There is another category of manicure sets - professional tools. Such kits include a much larger number of items, have a larger case, and the weight of the kit is greater. If you choose a set for yourself, you are unlikely to need a very diverse arsenal. Giving such kits is also not practical. These are products for nail design professionals and manicurists.

How not to be mistaken when choosing a set of manicure tools? If you do not know exactly which offer in the store to give preference to - ask questions to the consultant. Market employees will clarify the purpose of the purchase and the specifics of nail care, so they will be able to give the most accurate and useful recommendations for the purchase.

Steroids play a critical role in your journey to leading a healthy life. This mainly applies to fitness enthusiasts and bodybuilders. On the other side, abusing steroids could end up causing havoc on your health. But before you start using steroids, it is prudent to do some due diligence so that you only use products that are beneficial to your health.  

Ideally, steroids are specially formulated to improve stamina and metabolism levels. There are several options to consider when it comes to purchasing legal steroids. For starters, it is prudent to get some professional opinion from your doctor concerning which steroid brand you can use and those that you should avoid. It is easy to buy steroids online today.

Price

Of course, you should know the cost of buying steroids before placing an order. When it comes to buy steroids online, always go for a product that gives you value for money. Ensure you compare prices from several online stores. But as you compare the prices, you also need to ensure that you do not compromise on quality.

Quantity and Quality

For starters, the chances are that you are not ready to use large amounts of steroids. Therefore, it is advisable to order a small amount when buying steroids for the first time. And if you are happy with the quality of the product, you can always request more. Ideally, starting with a small quantity allows you to evaluate the quality of the steroid without committing too much money.

Safety

You need to take precautions when planning to buy steroids. This means you need to understand how the steroid works, the features, and possible side effects. Some steroids cause cell replication effects. Factors such as age and sex can also have an impact on the safety or effectiveness of the steroid. Furthermore, the overuse of steroids might have some adverse effects on your body. It is, therefore, crucial that you understand what you are getting into first before placing an order online.

Buying steroids from an online store is convenient in many ways. But looking at the number of online stores or websites selling steroids, you need to do your homework before you place an order. When you follow the tips shared above, then you will improve your chances of getting the right product.